01. Know your customer.
And then build a business around them. For them.
Reece has built a unrivalled reputation over 85 years for knowing its customers. That's how it has become Australia's leading supplier of plumbing and bathroom products.
Since 1919 it has worked closely with plumbers, building relationships that have lasted decades and sometimes generations. Since the 70s Reece has become the trusted supplier of bathroom products for homeowners and renovators. And during the past 10 years Reece has grown successfully in the specialised areas of industrial, hvac, civil, projects and irrigation.
In each case, Reece has learned the market. The products. The people. Then gone about building businesses that meet the needs of its customers, adding value in unique ways.
Now, Reece has developed Reece Onsite; a business that caters for volume builders only. It has studied the market and discovered ways to create value for builders who operate in it. It has built a dedicated, state of the art, central warehousing and management facility. It has hired specialised staff who understand the specific needs of volume builders. It provides exclusive products. And offers tailored accounts systems that can tie in seamlessly with yours.
>> 02. Have the stock your customer needs
Seven principles for adding value to your next project.
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