To meet the diverse needs of our customers, we’ve developed specialty businesses across the plumbing/building sector. We carry Australia’s most extensive range of products - including many of the world’s most respected and reliable brands. And just as importantly, we have the experts on hand to help you source and specify the right products for your projects.

We invest heavily in staff training so our people can create real value for your business. They understand your industry and this knowledge is also reflected in the tools we offer to help you do business. Here are just a few of them.

• Our interactive Hot Water Decisions Guide makes it easy to find the right hot water unit for your customers' needs.
• Our Tech tools give you access to vital technical information including Standards, Charts and Calculators.
• Our interactive Irrigation Planning tool that allows you to design irrigation systems quickly and simply.
• Our newsletter ‘Outlet’ keeps you up to date with what’s happening in the industry.
• You can access information onsite whenever you need to with our mobile website app.
• Our online Bathroom Planner is a great tool to help you design a bathroom complete with your selected products.
• We have a complete range of technical references (online and hard copy).

Great service is really about being ‘Easy to do business with’. That’s how we see it. It’s about removing headaches and hassles. Doing the simple things well and being prepared to go even further than the competition.

We’ll save you time and money by making it easier for you to get the job done - so your business can grow even faster. Here are just a few of the ways we’re working for you.

• Over 320 locations across the country, so we’re closer to where you are.
• Australia largest product range means you won’t have to ring all over town to find what you want or constantly carry extra stock in your van.
• We offer an after hours emergency service.
• Our rapid delivery service means you’ll never have to slow down on site.
• All day Saturday trading at selected branches gives you access to materials whenever you need them.
• Text messages notify you when your stock is ready for pick up to help you with time management.
• You can manage your account, search products, request quotes and pay invoices online at ‘My Account’.
• We can source non stock or standard products specific to the customers’ requirements.

We appreciate that all our customers are different. That’s why we make a real effort to listen and learn as much as we can about your business.

Our people care about building relationships that complement the way you work. And Reece is lucky enough to have some of the best. People who believe that integrity, reliability, loyalty and commitment still mean something. People who actually remember your name. And here are some other ways we work for you.

• We customise our service to meet your specific requirements.
• Trade breakfasts where you can get to know your local staff.
• Invites to new product launches.
• Free customer referral cards and hot water stickers to help promote your business.
• The annual Reece diary packed with useful information.
• Local and national footy tipping competitions with over $25,000 in prizes.

We know that your reputation is everything and you need to protect it. That’s why we’re committed to quality across all aspects of our business – our people, processes and products. We call this ‘the Reece standard’. Here are some of the ways we’re working to support and enhance your reputation.

• Reece is the only supplier in Australia with its own product quality testing facility. We ensure that the products we sell meet or exceed all Australian Standards.
• We conduct strict due diligence with our suppliers. If they make a performance claim, they have to back it up. Otherwise we won’t stock their product.
• If you ever do have an issue after you install a product, our after-sales department (Reece Customer Care) will do everything possible to correct the situation.
• For 10 years, Reece has been supporting the industry through its ‘Don’t risk it’ campaign that encourages the public to only use licensed plumbers.
• We stand behind the quality of our products with our Product Quality Guarantee.