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COVID-19 Reece Response

Latest Updates: New South Wales


Masks required in NSW Northern Rivers

To help stop the spread of COVID-19, the NSW Government has announced rules for the Byron, Ballina, Lismore and Tweed shires.

The rules will come into effect from 5pm today, until Monday 5 April at 11.59pm.

What you need to know right now

Masks must be worn in branch.

The NSW Government requires that masks be worn at all times in our NSW Northern Rivers branches:

  • Plumbing Ballina
  • Plumbing Byron Bay
  • Plumbing Lismore
  • Plumbing Tweed Heads

Healthy habits are encouraged in branch—including hand sanitising.

Our stores will be practicing healthy habits, including hand sanitising and social distancing.

We ask that everyone adopts these healthy habits, so that we can do business safely.

Our stores are open and supply will not be impacted.

If you can’t make it into a branch, or would prefer not visit us to in-store at this time, you can use maX  to organise contactless delivery, or click and collect.


We’re committed to supporting your business through challenges, big and small.

For updates on how COVID-19 restrictions will impact your business, bookmark this page and look out for emails from our team notifying you of the latest changes.

Our people will keep you informed of any changes that may impact your work during these restrictions.

Stay safe.


Masks Mandatory In Greater Sydney Branches

To help stop the spread of COVID-19, masks must be worn in specified indoor spaces in NSW—including our branches—from Monday 4 January.

What you need to know right now

Our trade stores will remain open and supply will not be impacted.

Our trade stores will remain open to support the work that you do. Our online platform maX is open too, and we’re providing contactless delivery and click and collect.

Masks must be worn at all times when in the branches listed below.

So we can let you into our branches and continue to support you, we ask that you wear a mask when visiting the stores in the mandatory mask wearing areas.

For a full list of affected stores, click here.

We strongly encourage all of our customers in NSW to wear masks when possible, to help reduce the impact of the virus. If this doesn’t suit you, please phone your branch to order click and collect, or order via maX.

Healthy habits are encouraged in branch—including hand sanitising.

All of our stores will be practicing healthy habits, including hand sanitising and social distancing. We ask that everyone adopts these healthy habits, so that we can keep each other safe and well.


We are committed to supporting your business through challenges, big and small. As we begin 2021, this year is no different.

For updates on how COVID-19 restrictions will impact your business, bookmark this page and look out for emails from our team notifying you of the latest changes.

Our people will keep you informed of any changes that may impact your work during these restrictions.


Greater Sydney and Northern Beaches - Update

Today, Premier Gladys Berejiklian provided an update for Greater Sydney and the Northern Beaches in relation to the COVID-19 outbreak.

We will continue to stay open for business, supporting our customers, our people and the community. Our teams are committed to working hard so that essential service industries can keep our communities safe and well over the festive period.

Our trade branches and showrooms will remain open to all customers with restrictions on the number of people allowed in the branch.

All NSW branches will have COVIDSafe practices in place. These include:

  • Extensive social distancing practices
  • Continued healthy habits and hygiene practices, including use of hand sanitiser
  • Encouraging wearing a mask in the branch
  • Contact tracing – every visitor to a branch must provide contact details
  • Click and collect and contactless delivery is available, as well as access to online orders via maX

For those situated on the Northern Beaches, you are permitted to leave your house for work that can't be done from home, meaning that you can continue to support your customers. Further info is available here.

The Government will announce additional changes in the coming days – you can find the latest updates here.

We will be keeping you informed, so that you can understand how your business needs to operate.

In the meantime, please speak with your Branch Manager if you have any further questions. Let’s work together to get the job done.

Read about our Christmas and New Years operating hours here