Hot water rebates made simple

If you're a homeowner seeking to install an energy-efficient hot water system and claim a rebate, contact your local Reece branch. We can help connect you with a licensed plumber to discuss the installation and rebate process.

No. Reece has partnered with Greenbank Environmental to make it easy to access rebates for heat pumps you purchase at Reece branches. To use Greenbank Environmental's system, you must register as an official installer.

It's easy. You can fill in the online form and submit them immediately or apply over the phone on 1300 473 362. 

After signing up with Greenbank, you will gain access to the Greenbank platform and installer app. This allows you to start calculating, processing, and claiming rebates on your eligible installations.

When registering with Greenbank you will need to provide: 

• Company and contact details

• Installer information

• Claim preferences

• Required documentation including:

• Liability certificates

• Photo ID

• ASIC certificate of company registration

You can find the complete list of requirements on the Greenbank sign up form. 

This varies depending on the state or territory. Most issue the installer with a small-scale technology rebate, which the installer must then claim and trade. Greenbank Environmental's platform makes it easy to claim the STCs and state based rebates you're entitled to.

Reece stock a large range of eligible products. You can find a complete list of these products and their associated activities here.

Neither Greenbank nor Reece charge any direct fees for using this service.

No, Reece partners with Greenbank, which supports the installing company in claiming rebates on behalf of the end user. The federal and state schemes require information such as photos and signatures from the site to process this rebate.

Greenbank, as the rebate aggregator, will pay the person or entity nominated on the application. If claiming on behalf of the end user, Greenbank can pay the rebate directly to them.

Yes, since the state governments regularly change the number of certificates generated for an activity and the market price of certificates can fluctuate.

There is no legal requirement to pass the rebate on in full. However, federal and state governments require you to show how you have passed part or all of the rebate on. Many installer businesses charge an administrative or processing fee for the rebate service provided.

Yes, end users can claim rebates themselves but will need support from the installing company to take photos and collect all data related to the upgrade.

No, this is a separate rebate and Greenbank does not provide this service. For more information on who claims this rebate visit the Solar Victoria website.

If you are unsure, it is best to contact Greenbank directly on 1300 GREENBANK while on-site to confirm photos. If a step is missed, Greenbank will advise a re-visit. To view all of the installer requirements, refer to Greenbank's Installer Onsite Checklist for Activity 6.

Yes, enter property details on the Greenbank platform before the site visit. This will appear in the Greenbank installer app for you to complete the application on-site.

Greenbank aims to process and pay applications within 14 business days.