Where Did My Warranty Go?1 April 2013
Plumbers need to understand their responsibilities and liabilities when it comes to products purchased and installed. There are a couple of key points to consider. One of them is that there are minimum warranties on building works (which could include plumbing works and products) in new home developments. Those warranties can continue for anything up to 7 years in some instances. There are also now “consumer guarantees” that allow consumers to insist on having defective products repaired, or if there is major defect, replaced. If the supplier has closed its door and something goes wrong, guess who your customers are going to call? You, the installer.
In this situation, the responsibility for the products you have purchased can fall back onto your business – which could end up costing you a small fortune. That is why it’s so important to choose reputable brands that have a reputation for quality. Also buy through suppliers you know will still be around to back you up.
But regardless of the brands you choose, if you purchase through Reece, you know you’re protected for the long term. We audit all our suppliers and we only deal with quality companies. We test all the products we carry to make sure they will last. And we have one of strongest product quality guarantees around. Plus you have the full support of our after sales customer care team, just in case you do encounter a problem with a product.
With Reece, you can have total peace of mind that you’re protected today and well into the future.
The Standard Warranty Chain
In a normal situation, when products are purchased from a Manufacturer or Supplier, responsibility for any warranty obligations of the Plumber or the Builder can be passed back to either the Manufacturer or Supplier. It is also important to note that when a product is directly imported by a Supplier, and the Manufacturer has no presence in Australia, the Supplier is deemed to be the Manufacturer.
Whose responsibility is it?
In the case outlined earlier in this story, the Warranty liability changes and can seriously affect plumbers’ and builders’ businesses. When a Manufacturer or Supplier fails (or can no longer trade) the risk and responsibility for the minimum warranties and consumer guarantees relating to any products, supplies or systems purchased from the Manufacturer or Supplier cannot be passed back to them, so they may end up resting entirely with the Plumber or the Builder for their remaining life. That can be really bad news for you.