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The Right Connections

1 June 2013
The peace of mind in having the right connections

Back in the April 2012 edition of Outlet, you may recall that we announced an extended warranty program on a broad range of Reece products. This program is designed to give you absolute confidence in the quality of products you’re buying and ultimately help to protect your reputation.

This month, we’ll be talking about our PE-X range and the specific warranties you receive on these products. When choosing which PE-X system is right for you there are a lot of things to consider, such as quality, availability, value and support.

However one very important aspect that also shouldn’t be overlooked is warranty.

At Reece, we choose to stock Auspex, Rehau and Sharkbite because they offer the best warranty, availability and ongoing support on the market. So when you choose these brands, you’re getting total peace of mind.

We know for you to trust the warranty it needs to be clear and concise, with no ambiguity. You also need confidence that the supplier/manufacturer will be there to back the product for the whole period of the warranty.

PE-X is now a hugely popular product and its everyday use on most sites means that you really need to make sure the PE-X products you’re installing are the highest standard and come with an extensive, long life warranty.

There are new PE-X brands coming in to the market at a frightening rate with over 25 different systems currently out there. With this amount of choice you know they can’t all be good. You need to know which brands you can trust, that’s why we only stock Auspex, Rehau and Sharkbite.

We are so confident in these brands that we offer an impressive 25 year warranty on their PE-X products. What’s more, they’re backed by solid, reliable companies that don’t take short cuts when it comes to quality. And we know, because we test all the products we carry.

The Facts

The 25 year warranty

The 25 year warranty covers faults in the product construction, material and assembly. It applies to products, which within 25 years from the date of purchase, are found on inspection by an authorised representative, to be defective in construction, material or assembly.

Defective items will be repaired or exchanged with an equivalent product free of charge. All replacement products will be available for collection without charge to the customer at the nearest Reece branch to the customer’s location, or elsewhere as agreed between the customer and Reece. Defective items become the property of Reece.

Warranty Conditions

The warranty will apply under the following conditions:

  • The item has been installed by a licensed plumber
  • Failure is due to a fault in the manufacture of the product
  • Proof of purchase (including the date of purchase) is provided
  • The installation of the product is in accordance with the instructions provided

Claim Procedure

If you have any queries in relation to warranties on PE-X pipe or any product that Reece supplies, simply contact your local Branch Manager.

If you want to find out more about any of these system drop in to your local Reece store and have a chat to your local Branch Manager.

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