Tis' the Season to enjoy a well earned break23 November 2015
With Christmas just around the corner, I’m sure most of you are now looking forward to spending some quality time with friends and family, eating a little too much and enjoying a well-deserved break.
At Reece, December is a time when we reflect on the year that was, consider what we’ve learned and think about how we can refine our business to better meet your needs.
In 2015, our focus was very much on giving our customers the tools and service they need to succeed. Sure, we’re a product business, but we believe our real value is everything else we do to help you get the job done. This past year, we’ve made some really exciting changes. And we plan to build on these throughout 2016.
We expanded our network
To put us closer to where our customers are working, we added another 14 trade branches in conveniently accessible locations across the country. So no matter where you are, there is a branch near you.
Your time matters
As most of you know, running a business involves a lot more than just doing the trade. The administrative side of things can be a lot of work too. That’s why we’ve made our website easier to use and expanded our range of online tools to take the effort out of day-to-day tasks. The ongoing development of ‘My Account’ has been a big part of this. We added some great features like improved invoice search and a CMP copy of invoices – and in 2016 we’ll be taking My Account to a new level again.
More products. More locations.
One of the most significant changes we made this year was the integration of Actrol and Metaflex into the Reece business. This has given our customers access to an even wider network of locations and a much larger range of high quality HVAC-R products than ever before.
Market leading brands
Quality products are at the heart of the Reece business and over the past year we expanded our range even further.
The Thermann hot water range is growing in popularity every day and plumbers are really enjoying the tools and support that make Thermann such a pleasure to recommend
PEX is a huge part of every plumber’s work, which is why we continue to offer the very best systems in the market – with Auspex, Rehau and Sharkbite stocked in all branches Australia-wide.
Another significant addition in 2015 has been the introduction of vonRoll – the innovative Swiss ductile iron piping system that delivers absolute supply reliability when it comes to long-life piping for water and gas.
Friatec has made a big impact since its arrival at Reece. The global leader in electrofusion, Friatec’s couplings and welders are now available through our Civil network and quickly growing in popularity.
We secured Armitage Shanks, a leading provider of health care solutions worldwide – launching their commercial product offering in Australia. And we launched two highly innovative products from Roca – the In-tank Meridian and the Gap rimless toilet suites. Both of which are reshaping the bathroom.
We’ve also raised our in-stock position across all our Reece branches. So you now have even greater access to the everyday items you’re likely to need.
The Reece Roadshow
Certainly one of the most exciting and successful initiatives of 2015 has been the Reece Roadshow series. Combining training seminars, product testing and demonstrations as well as fun competitions, these events have proven hugely popular. They have really been a fantastic way for us to connect with customers and get valued feedback about our business.
Thank you for your continued support and loyalty over the past year. We wish you and your family all the best over the Christmas period. Be careful out there on the roads. And from everyone at Reece, have a safe and happy New Year.
Peter Wilson, CEO