What are VEECs?

VEECs are the Victorian Energy Efficiency Certificates awarded by the VEU for energysaving activities. These certificates can be traded on a market.

What installations are eligible?

Eligible upgrade scenarios for air conditioning activities include the installation and commissioning of an approved high efficiency air conditioner with multiple decommissioning options of existing installations or no decommissioning.

For the full list of requirements, please visit the Essential Services Commission VEU Page.

What are the eligible decommissioning scenarios?

There are eleven scenarios in total. They are listed below.

• 6(i) Replacing hard-wired electric room heater (no refrigerative air conditioner)
• 6(ii) Replacing hard-wired electric room heater and refrigerative air conditioner
• 6(iii) Replacing central electric resistance heater or slab heater (no refrigerative air conditioner)
• 6(iv) Replacing central electric resistance heater/slab heater and refrigerative air conditioner
• 6(v) Replacing ducted reverse cycle air conditioner
• 6(vi) Replacing non-ducted reverse cycle air conditioner
• 6(vii) Replacing ducted gas heater only (no refrigerative air conditioner)
• 6(viii) Replacing ducted gas heater and refrigerative air conditioner
• 6(ix) Replacing non-ducted gas heater only (no refrigerative air conditioner)
• 6(x) Replacing non-ducted gas heater and refrigerative air conditioner
• 6(xi) No decommissioning

For the full list of eligible scenarios, please visit the Essential Services Commission VEU Page.

Which products are eligible?

Reece HVAC, Metalflex and Actrol stock a large range of eligible products. You can find a complete list of these products and their associated activities here.

Are there any fees involved?

Neither Greenbank nor Actrol charge any direct fees for using this service.

What happens after I sign up with Greenbank?

After signing up with Greenbank, you will gain access to the Greenbank platform and installer app. This allows you to start calculating, processing, and claiming rebates on your eligible installations.

Do I purchase the unit minus the rebate?

No, Reece partners with Greenbank, which supports the installing company in claiming rebates on behalf of the end user. The VEU requires information such as photos and signatures from the site to process this rebate.

Does Greenbank pay the rebate to me?

Greenbank, as the rebate aggregator, will pay the person or entity nominated on the application. If claiming on behalf of the end user, Greenbank can pay the rebate directly to them.

Do I need to provide Greenbank with a copy of the invoice?

Yes, part of the VEU requirements is a copy of the valid tax invoice for the work completed. The invoice must include:

• Name, address, and AB of the upgrade manager and the installing refrigeration company
• ACN of the end user/energy consumer
• Date of invoice
• Installation address
• Name, address, and ABN of the upgrade manager business
• Itemised list of installed cold room parts, including brand(s) and model(s).

For the full list of requirements, please visit the Essential Services Commission VEU Page.

What if I miss a photo?

If you are unsure, it is best to contact Greenbank directly on 1300 GREENBANK while onsite to confirm photos. If a step is missed, Greenbank will advise a re-visit. To view all of the installer requirements, refer to Greenbank's Installer Onsite Checklist for Activity 6.

Do I need to lodge any paperwork prior to the job?

Yes, enter property details on the Greenbank platform before the site visit. This will appear in the Greenbank installer app for you to complete the application on-site.

Should I calculate the rebates for each job?

Yes, since the VEU regularly changes the number of certificates generated for an activity and the market price of VEECs can fluctuate.

How long will it take Greenbank to process my application?

Greenbank aims to process and pay applications within 14 business days.

What do I need to capture on-site to be eligible?

You need to capture and provide the following:

• Compliance documents including Electrical Certificate of Compliance and VBA Compliance Certificate
• Geotagged photos
• Recycling evidence
• Decomissioning and disposal requirements
• Required signatures

To view all of the installer requirements, refer to Greenbank's Installer Onsite Checklist for Activity 6.

What company details do I need to provide to Greenbank?

When registering with Greenbank you will need to provide:

• Company and contact details
• Installer information
• Claim preferences
• Required documentation including:
• Liability certificates
• Photo ID
• ASIC certificate of company registration

You can find the complete list of requirements on the Greenbank sign up form.

Am I required to pass on the rebate in full?

There is no legal requirement to pass the rebate on in full. However, the VEU requires you to show how you have passed part or all of the rebate on. Many installer businesses charge an administrative or processing fee for the rebate service provided.

Can the end user claim the rebate?

Yes, end users can claim rebates themselves but will need support from the installing company to take photos and collect all data related to the upgrade.

Do I need to be accredited by the VEU?

No, as long as you are licensed to perform the activity, you can register your business with Greenbank to process rebates for eligible installations.