Coronavirus Customer Update

3rd April 2020

Keeping you and our people safe

 

New Social Distancing protocol

In continuing to help keep you and our people safe we’ve introduced some new protocols in our stores and with our onsite deliveries.

 

In store:

To allow for the required social distancing of 1.5m, we’ve calculated how many customers we can accommodate in each store at any one time.

 

In the event the store you’re visiting is at capacity, you’ll be asked to stand in the marked waiting area until there’s space to serve you.

 

Delivery:

As a result of the 1.5m social distancing, we are no longer able to have 2 people in our delivery vehicles. In response, we’ve updated where and what we deliver.

 

 Delivery car icon

Pipe & products longer than 1.5m

 

We’ll continue to deliver pipe and other products longer than 1.5m as we can maintain social distance.

 Forklift icon

Machinery required for unload

 

When items in Reece vehicles are to be unloaded by machinery onsite, e.g. crane, forklift, we will require our driver to exit the vehicle and find a safe standing zone with 1.5m social distancing in practice.

 

 Contactless Delivery Zone

All other orders: contactless delivery zone

 

We’ll be asking you to provide a contactless delivery zone for drivers to drop-off product. If a contactless delivery zone isn't made available, the driver may elect to unload off the back of the vehicle - it will then be a requirement for the customer to move the goods into their required area.

 

e.g. large products such as HWU or baths where 1.5m social distancing can take place our driver will be able to unload products with the assistance of another person onsite required.

 

For products where 1.5m social distancing can’t be maintained, e.g. vanity units less than 1500mm, air conditioning units, condensing units etc, 2 people from the site will be required to unload the product other than our driver.

 

Thanks for your cooperation.

If you have any questions please don’t hesitate to contact your Branch Manager.

 

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24th March 2020

Are you taking advantage of Government stimulus to protect your business?
 
We understand the Coronavirus continues to impact on some of our customers, so we’ve created some hints and tips tailored to what’s available in your state.
 
Click below to read more about the state and federal government assistance being offered.

VIC  |  TAS  |  NSW  |  ACT  |  NT  |  QLD  |  SA  |  WA

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23rd March 2020

We’re open for business

Last night the Government made a series of announcements to further slow the spread of the Coronavirus, our business services are considered “essential services” so we’re open and operating.

While we have social distancing in place, you can expect the same friendly faces serving behind the counter.

We will continue to support you and the community in providing essential services, so you can:

  • Continue to visit us in store - please respect the measures in place for your safety
  • Order on maX
  • Use click and collect to grab your items

We’re encouraging you to:

  • Be conscious of personal space, maintain 1.5 metres distance where possible, and avoid handshaking
  • Ensure all your team members who are on the road are practising healthy habits, e.g. washing hands once in branch, access to sanitisers, tissues, etc.
  • Be respectful of the measures we’ve put in place in our branches, they are in the best interests of everyone
  • Let your Home Branch Manager know if you are presenting symptoms, and please refrain from ‘visiting’ if you feel sick

We’re here to support you in keeping up the important work you do for the community.

If you have any questions or concerns, please speak to your Branch Manager.

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19th March 2020

Are you taking advantage of Government stimulus to protect your business?

We understand the coronavirus is having an impact on some of our customers, so we’ve created some hints and tips on how you may benefit from the Government’s offer of support.

This includes wage subsidies for apprentices, credit on your BAS statement to help with cash flow and increasing the instant asset write-off to $150K.

For detailed information and to check on your eligibility, visit: www.business.gov.au

Government stimulus package

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18th March 2020

We’re taking our responsibility to keep our doors open throughout the Coronavirus outbreak seriously and putting the health of our customers, our people and community first.

Earlier today our Prime Minister shared that 'social distancing' is one of the best ways we can all protect ourselves, and the community, from the spread of Coronavirus.

You’ll notice when you come to visit that we’ve implemented 'social distancing' measures, including:

  • Bollards – these are in place to make sure we maintain a distance of 1.5m at all times
  • We’re moving to contactless product handover so designated pick up zones have been created. We’ll place your order in the zones so you can collect it without coming into contact
  • We’ve upped our cleaning in our branches to make sure we’re disinfecting shared areas like the café bar, counters and bathrooms

Thank you for working with us to keep our branches clean and safe, so that you can get on with the important work you do, to keep the community healthy and well.

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17th March 2020

The health, safety and well-being of our customers, our people and the community are our top priority, and we’re continuing to monitor the Coronavirus (COVID-19) pandemic very closely.

Our supply chain is functioning well and, to date, has not been impacted. We‘ll continue to share updates at relevant times. We have business continuity plans in place to ensure we can maintain supply and operations.

We’re keeping our teams up to date on how we can do our bit to slow the spread of the virus and have taken additional precautions which include:
 

Restrictions and containment – we’ve stopped all non-essential work travel and minimised the broader movement of our people to focus on business critical travel
Self-reporting – anyone who has travelled outside of Australia, and/or is presenting with symptoms is required to self-quarantine
Healthy Habits – we‘ve been running a ‘Healthy Habits’ campaign encouraging our people, customers and our suppliers to practice appropriate hygiene practices
Formal reporting – In the event a team member does test positive for COVID-19 we have measures in place to support our people to seek treatment and self-isolate and to communicate with people they have been in contact with recently


What we’re encouraging you to do:

  • When you come to visit us be conscious of personal space, maintain 1.5 metres distance where possible, and avoid handshaking
  • Ensure all your team members who are on the road are practising healthy habits, e.g. washing hands once in branch, access to sanitisers, tissues, etc.
  • Please be respectful of the measures we’ve put in place in our branches, they are in the best interests of everyone
  • If you are presenting with symptoms, and have visited us in the last fortnight, please let your Home Branch Manager know, and please refrain from ‘visiting’ if you feel sick. maX is a great way to place an online order.

If you have any questions or concerns, please speak to your Branch Manager.