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Covid-19 Information Hub

Here's everything you need to know about what we are doing to ensure safety, how we've changed the way we are operating and what Australian Government Support is available for trades.

We are open

Our stores are operating as COVID normal. Please adhere to our COVID safe measures and social distancing, outlined below.

Social Distancing

We have extensive social distancing and hygiene protocols in place across all our branches to ensure our people and customers are safe and healthy.

Supply Chain

Our supply chain is functioning well and has not been impacted.

Quick Links

Safety measures Operating changes What you can do Government support Helpful links

What's the latest?

What you need to know right now

ACT Updates QLD Updates NSW Updates NT Updates SA Updates VIC Updates WA Updates

What are Reece doing to ensure safety?

The health, safety and well-being of our customers, our people and the community are our top priority, and we’re continuing to monitor the Coronavirus (COVID-19) pandemic very closely.

We’re keeping our teams up to date on how we can do our bit to slow the spread of the virus and have taken additional precautions which include:

In Store:

  • Our stores are operating under COVID normal with our showrooms back open to the public
  • Masks – To be mandatory when visiting us across all branches in Victoria
  • Bollards – These are in place to make sure we maintain a distance of 1.5m at all times
  • Store capacity limits - To allow for the required social distancing of 1.5m, we’ve calculated how many customers we can accommodate in each store at any one time. In the event the store you’re visiting is at capacity, you’ll be asked to stand in the marked waiting area until there’s space to serve you.
  • Contactless service - We’re moving to contactless product handover so designated pick up zones have been created. We’ll place your order in the zones so you can collect it without coming into contact.
  • Cleaning - We’ve upped our cleaning in our branches to make sure we’re disinfecting shared areas like the café bar, counters and bathrooms

In Store


  • Products longer than 1.5m – We’ll continue to deliver pipe and other products longer than 1.5m as we can maintain social distance.
  • Machinery required for unload - When items in Reece vehicles are to be unloaded by machinery onsite, e.g. crane, forklift, we will require our driver to exit the vehicle and find a safe standing zone with 1.5m social distancing in practice.
  • All other orders: contactless delivery zone - We’ll be asking you to provide a contactless delivery zone for drivers to drop-off product. If a contactless delivery zone isn't made available, the driver may elect to unload off the back of the vehicle - it will then be a requirement for the customer to move the goods into their required area.

    e.g. large products such as HWU or baths where 1.5m social distancing can take place our driver will be able to unload products with the assistance of another person onsite required.

    For products where 1.5m social distancing can’t be maintained, e.g. vanity units less than 1500mm, air conditioning units, condensing units etc, 2 people from the site will be required to unload the product other than our driver.


Have we changed the way we are operating?

Our stores are open for business

Our stores are open and operating as COVID normal. Our showrooms are back open to the general public.

We ask that you please adhere to our COVID safe measures and social distancing when visiting a Reece branch.

Our supply chain is functioning well and, to date, has not been impacted. We'll continue to share updates at relevant times. We have business continuity plans in place to ensure we can maintain supply and operations.

We will continue to support you and the community so you can.

In Store

Continue to visit us in store - please respect the measures in place for your safety

In Store

Shop Online

Order online using maX, your online business management tool


Click & Collect

Utilise our in-branch Pick Up Express service for contactless collection of your online maX order or your order via the phone.

Click & Collect

Online Consultations

Video chat, call or visit. The service is still the same. Book now

Online Consultations

Staying Safe: What you can do

  • When visiting our branch network be conscious of personal space. It is important you maintain 1.5 metres distance where possible, and avoid handshaking.
  • We’ll be asking you to provide a contactless delivery zone for drivers to drop-off product. If a contactless delivery zone isn't made available, the driver may elect to unload off the back of the vehicle - it will then be a requirement for the customer to move the goods into their required area.
  • Ensure all your team members who are on the road are practising healthy habits, e.g. washing hands once in branch, access to sanitisers and the use of tissues.
  • Please be respectful of the measures we’ve put in place in our branches, they are in the best interests of everyone.
  • If you are presenting with symptoms, and have visited us in the last fortnight, please let your Home Branch Manager know.
  • Please refrain from ‘visiting’ if you feel sick or have been around sick individuals who are high risk.
  • - Use maX where possible to place an online order, or order via the phone, keeping your visits in our branches short and sweet.

What you can do

Government Support

To help you to continue to provide an essential services, here’s a round up of the support available to small businesses during this time.

State Based Support

Every state across Australia has its own initiatives in place to support small and medium businesses and their employees through the coronavirus crisis. We have provided quick links to each of the relevant websites below:


National Support

A multi-billion-dollar package is being implemented by the Australian Government to keep the economy moving during the COVID-19 outbreak. It includes:

Business management advice

The Government is introducing a subsidy program to support employees and businesses. The JobKeeper Payment is designed to help businesses affected by the Coronavirus to cover the costs of their employees’ wages, so that more employees can retain their job and continue to earn an income.

Keeping Australians in work, and businesses in business, will lay the foundations for a stronger economic recovery once the Coronavirus crisis is behind us.

In short, the JobKeeper Payment provides impacted employees with a $1500 payment, per fortnight, to keep them connected to the business.

Employers will be eligible for the subsidy if their business has a turnover of less than $1 billion and their turnover has fallen by more than 30%, read more

Support for apprentices

You can apply for a wage subsidy for 50 per cent of apprentices’ wages for the nine months from 1 January 2020 to March 2021. Read more

Increasing instant asset write-off

The instant asset write-off has been increased from $30K to $150K. This will apply to both new and second-hand assets, used or installed, before 30 June 2020. Read more

Boosting your cash flow

Through the Australian Taxation Office (ATO), the Government will provide tax-free cash flow boosts of between $20,000 and $100,000 to eligible businesses, delivered through credits in the activity statement system, when eligible businesses lodge their activity statements. Read more

Employee income support

- If you are based in Victoria and are showing symptoms, you should get yourself tested and isolate immediately. If you don’t have access to sick leave, you can apply for a COVID test isolation payment.Find out more here

The information on this page is for general use only. Reece Group is not a financial adviser. You should consider seeking independent legal, financial, taxation or other advice to check how this information relates to your unique circumstances. Reece Group is not liable for any loss caused, whether due to negligence or otherwise arising from the use of, or reliance on, the information provided directly or indirectly, by use of this information.