COVID-19 Information Hub

As an essential service, we are keeping our doors open to support our customers who have an important job to do, to keep the community comfortable and well in their homes.

We have extensive social distancing and hygiene protocols in place across all our branches to ensure our people and customers are safe and healthy.

Our supply chain is functioning well and has not been impacted.

What Reece are doing to ensure safety


The health, safety and well-being of our customers, our people and the community are our top priority, and we’re continuing to monitor the Coronavirus (COVID-19) pandemic very closely.

We’re keeping our teams up to date on how we can do our bit to slow the spread of the virus and have taken additional precautions which include:

In Store:

  • Bollards – These are in place to make sure we maintain a distance of 1.5m at all times
  • Store capacity limits - To allow for the required social distancing of 1.5m, we’ve calculated how many customers we can accommodate in each store at any one time. In the event the store you’re visiting is at capacity, you’ll be asked to stand in the marked waiting area until there’s space to serve you.
  • Contactless service - We’re moving to contactless product handover so designated pick up zones have been created. We’ll place your order in the zones so you can collect it without coming into contact.
  • Cleaning - We’ve upped our cleaning in our branches to make sure we’re disinfecting shared areas like the café bar, counters and bathrooms

Delivery:

  • Products longer than 1.5m – We’ll continue to deliver pipe and other products longer than 1.5m as we can maintain social distance.
  • Machinery required for unload - When items in Reece vehicles are to be unloaded by machinery onsite, e.g. crane, forklift, we will require our driver to exit the vehicle and find a safe standing zone with 1.5m social distancing in practice.
  • All other orders: contactless delivery zone - We’ll be asking you to provide a contactless delivery zone for drivers to drop-off product. If a contactless delivery zone isn't made available, the driver may elect to unload off the back of the vehicle - it will then be a requirement for the customer to move the goods into their required area.

    e.g. large products such as HWU or baths where 1.5m social distancing can take place our driver will be able to unload products with the assistance of another person onsite required.

    For products where 1.5m social distancing can’t be maintained, e.g. vanity units less than 1500mm, air conditioning units, condensing units etc, 2 people from the site will be required to unload the product other than our driver.

Have we changed the way we are operating?


Our stores are open for business

Our business services are considered “essential services” so we’re open and operating.

In regional Victoria we will be complying with the government direction to request identification from all non-account customers who visit our stores, for record-keeping purposes. We have an obligation to refuse service to non-account customers who live in metropolitan Melbourne or Mitchell Shire.

Our account customers, who are tradespeople, are considered an essential service therefore are able to travel between metropolitan Melbourne and regional Victoria for work, and we maintain electronic records of these transactions.

If you are not an account customer and you plan on visiting one of our showrooms or branches in regional Victoria, please bring your identification and help us keep each other safe by complying with our record-keeping and health and safety protocols.

We will continue to support you and the community in providing essential services, so you can:

Continue to visit us in store - please respect the measures in place for your safety

Order online using maX, your online business management tool

Use click and collect to grab your items


Our supply chain is functioning well and, to date, has not been impacted. We‘ll continue to share updates at relevant times. We have business continuity plans in place to ensure we can maintain supply and operations.

Book A Showroom Consultation

Staying Safe: What you can do

  • In regional Victoria we will be complying with the government direction to request identification from all non-account customers who visit our stores, for record-keeping purposes. We have an obligation to refuse service to non-account customers who live in metropolitan Melbourne or Mitchell Shire.
  • When visiting our branch network be conscious of personal space. It is important you maintain 1.5 metres distance where possible, and avoid handshaking.
  • We’ll be asking you to provide a contactless delivery zone for drivers to drop-off product. If a contactless delivery zone isn't made available, the driver may elect to unload off the back of the vehicle - it will then be a requirement for the customer to move the goods into their required area.
  • Ensure all your team members who are on the road are practising healthy habits, e.g. washing hands once in branch, access to sanitisers and the use of tissues.
  • Please be respectful of the measures we’ve put in place in our branches, they are in the best interests of everyone.
  • If you are presenting with symptoms, and have visited us in the last fortnight, please let your Home Branch Manager know.
  • Please refrain from ‘visiting’ if you feel sick or have been around sick individuals who are high risk.
  • Use maX where possible to place an online order, keeping your visits short and sweet.

Australian Government Support


To help you to continue to provide an essential services, here’s a round up of the support available to small businesses during this time.

National support
A multi-billion-dollar package is being implemented by the Australian Government to keep the economy moving during the COVID-19 outbreak. It includes:

The Government is introducing a subsidy program to support employees and businesses. The JobKeeper Payment is designed to help businesses affected by the Coronavirus to cover the costs of their employees’ wages, so that more employees can retain their job and continue to earn an income.

Keeping Australians in work, and businesses in business, will lay the foundations for a stronger economic recovery once the Coronavirus crisis is behind us.

In short, the JobKeeper Payment provides impacted employees with a $1500 payment, per fortnight, to keep them connected to the business.

Employers will be eligible for the subsidy if their business has a turnover of less than $1 billion and their turnover has fallen by more than 30%, read more

If you are a business and would like to declare your interest in the initiative, click here

You can apply for a wage subsidy for 50 per cent of apprentices’ wages for the nine months from 1 January 2020 to 30 September 2020. Read more The instant asset write-off has been increased from $30K to $150K. This will apply to both new and second-hand assets, used or installed, before 30 June 2020. Read more Through the Australian Taxation Office (ATO), the Government will provide tax-free cash flow boosts of between $20,000 and $100,000 to eligible businesses, delivered through credits in the activity statement system, when eligible businesses lodge their activity statements. Read more Casual employees who can’t work because they are sick or need to self-isolate will have waiting periods waived to access income support payments. Read more
State Based Support
Every state across Australia has its own initiatives in place to support small and medium businesses and their employees through the coronavirus crisis. We have provided quick links to each of the relevant websites below:

The information on this page is for general use only. Reece Group is not a financial adviser. You should consider seeking independent legal, financial, taxation or other advice to check how this information relates to your unique circumstances. Reece Group is not liable for any loss caused, whether due to negligence or otherwise arising from the use of, or reliance on, the information provided directly or indirectly, by use of this information.